In recent months there has been a significant increase in requests for support and we need to structure the requests so they are dealt with in the order that they arrive.
In order to provide a more efficient service, all requests for customer support must be routed via our customer service portal which can be found here.
We will endeavour to answer all requests within 24 hrs.
Your username and password for your portal will be sent to you within the next few days.
If your issue is too complicated to explain then simply ask us to call you in your ticket request and outline the issue as best you can.
You will be able to leave a message on the existing telephone number but this will be converted into a ticket before being answered.
Thanks
The Team
Tuesday, March 18, 2014
